Payment Policy

Last updated: 14 February 2026

This Payment Policy explains how payments are processed for purchases made through https://ovelyxlights.com (the “Website”).

The Website operates under the brand name Ovelyx Lights.
All payments are processed by OVELYX LIGHTS LTD, the legal company responsible for billing, transactions, fulfilment, and customer support.

1. Accepted Payment Methods

We offer secure payment options through Shopify’s checkout system.
Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

The exact payment methods available to you will be shown at checkout depending on your device and location.

2. Paying by Card

To pay using a credit or debit card:

  1. Select the card payment option at checkout
  2. Enter your card number, expiry date, and security code
  3. Enter your billing information
  4. Confirm the payment

If the payment is successful, you will receive an order confirmation email.

3. Apple Pay, Google Pay, and Shop Pay

If your device supports these options, you may use:

  • Apple Pay
  • Google Pay
  • Shop Pay

To complete payment:

  1. Select the preferred option at checkout
  2. Authenticate using your device security method
  3. Confirm the payment

You will then be returned to the website with confirmation.

4. PayPal Payments

If PayPal is selected:

  1. You will be redirected to the PayPal website
  2. Log into your PayPal account
  3. Confirm the payment
  4. You will then be returned to the website

Your order is confirmed once payment is authorised.

5. Currency and Pricing

All transactions are processed in British Pounds (GBP).

All prices shown on the Website:

  • are displayed in GBP
  • include applicable UK VAT where required
  • exclude optional delivery upgrades shown at checkout

The final total payable is shown before you complete your purchase.

6. When Payment Is Charged

Payment is taken at the time the order is placed and confirmed.

Orders will only be processed once payment has been successfully authorised.

If a payment attempt fails or is declined:

  • the order will not be completed
  • no items will be reserved

7. Secure Checkout & Payment Processing

All payments on this website are processed securely through Shopify’s encrypted checkout system and authorised payment providers.

  • Transactions are protected using SSL encryption
  • Payment data is transmitted securely
  • We do not store your full card number
  • We do not sell or share payment details

Security measures are regularly updated to maintain industry-standard protection.

8. Fraud Prevention & Verification

To protect customers and prevent fraudulent transactions:

  • some orders may require additional verification
  • we may contact you to confirm billing or delivery information
  • orders suspected of fraud may be cancelled and refunded
  • Dispatch may be delayed until verification is completed where required.

9. Payment Errors or Duplicate Charges

If you believe you were charged incorrectly or see a duplicate payment:

Contact us before initiating a chargeback so we can investigate and resolve the issue quickly.

Refunds, where applicable, are issued to the original payment method used at checkout.

For returns and refunds, please refer to our:

Returns & Refunds Policy

10. Contact Information

For billing or payment enquiries:

OVELYX LIGHTS LTD

Phone: 07865790348
Business hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)

Email: support@ovelyxlights.com

Contact Form: You can also reach us via our website form at https://www.ovelyxlights.com/pages/contact

Business address:
532 Bromley Road
London
BR1 4PD
United Kingdom

Company registration number: 17003836